chinese herbs

Store Policy


PAYMENT

  • We do not accept cash.
  • We accept all major credit cards
  • We accept Paypal - Square - Stripe - Amazon pay - Bank transfer - Payoneer.
  • We only ship to your verified address provided with your payment.
  • We expect that all payments is done by real people and using their own payment information.
  • We have the full right to refuse any payment and cancel the transaction without any reason.

SHIPPING

We are known for our excellent shipping service, and will stride to get your package delivered in the soonest way possible.

  • We ship Worldwide.
  • Free Sipping on all Domestic delivery including tracking number
  • All international shipments are shipped via USPS.
  • Buyer pays for International shipping + $10 handling fees
  • PayPal user - We ship only to the address provided from your Paypal [No Exception]
  • We do not ship to PO BOX - only to verified physical addresses
  • Signature Required for orders over $250- Please make sure to be available to avoid a second delivery attempt.
  • $50 insurance is included in all priority shipping packages.

CUSTOMS

It is your responsibility to check with customs if there is any restrictions in your country.
Buyer pays all customs fees if any

RETURN and EXCHANGE

100% Satisfaction Guarantee

  • Our products are not available for exchanges.
  • All none used non opened products are returnable within 7 days of purchase date.
  • Make sure to return the package same way you received it.
  • 10% Restocking fees may apply on all returns that exceed 14 days from purchased date. [No Exception]
  • No returns accepted after 30 days from your date of purchase
  • Postage is always Buyers responsibility, We do not issue a return shipping label.
  • Used Items and not in original packing will not be accepted at all

For Security reasons we never reship  or use any returns from customers,
but we must receive all returns back to issue a refund

REFUND

100% Satisfaction Guarantee

  • Full refund for all non received items within 10 days for domestic  and 40 days for International delivery.
  • All refunds may take up to 10 business days to appear into your account
  • Reseller / Wholesaler account may receive a credit store only unless account is closed.

RESELLER ACCOUNT

We welcomed all businesses with physical address or online

  • Management approval required to access your account
  • We may ask you for additional business information for verification purposes .
  • Min order is $25000
  • All orders that did not reach the minimum charge will remain pending
  • All refunds are in sort of store credit to use it in your next purchase
  • Contact us if you prefer to drop ship all your orders from our warehouse directly to your customer